I'll be there just for three nights, but we always make time to go into town and also always eat one meal at the lobster house while we're there. incredible views and a breezy, laidback vibe, Hard Rock Cafe Cozumel is a nice place to eat, drink, and unwind during your trip. Banyan Tree Mayakoba - Puntuacin de los viajeros: 5.0/5. Really attentive, friendly, made my wife and I feel welcome. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. - See 7,024 traveler reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. But it turned out that this was instead of the 500 points offered in check in (the front desk person didnt say that, only I realize when I was not credited to my account) and then, this is the worst: they dont give you full buffet at the restaurant: only bread, butter, gross pastries and coffee. Hotel was very clean, free Wi Fi. Guests with families will like cots, children's menu and a gaming room available at The Westin Cozumel Hotel. Marriott Vacation Club International. Particularly good location, modern decor. We never ate lunch there. . We had a great time diving with dive master Andrew. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Guests can grab snack sand lunch at the Cajun Snack Bar. Common areas are really good (with the exception of the Members Lounge that is definitely below standards and expectations), including the roof terrace with an infinity pool and a bar.A few negative remarks though:- their beach restaurant is not much and the food is just OK- their breakfast room service does not seem to work very well and most of all starts quite late (namely 6:30 am but they did not show up until 7 am when we had to call them and cancel our order) especially if you need to go for morning dives- their Member Lounge is horrendous: very few tables (5 or 6) and seats, food is at best limited in choice when available at all, drinks are almost non-existing, coffee is non drinkable seriously worst Member Lounge of ANY hotel I have ever been a guest of.On the positive side, besides the initial remarks about the hotel itself, they have a great beach, a large pool, abundant beach chairs, lots of outdoor space. All children may stay at the price of us$ 50 per person per night in an extra bed. If you dont book a flexible rate, you may not be entitled to a refund. I can't forget Fernando who assisted us at arrival and helped secure our transportation back to the airport. Carretera Costera Norte Km 4.8, Cozumel, Mexico. I was doing some special requests, using points, trying to use the elite lounge etc and they were completely confused by my requests. Hotel Villas Colibri Suites & Bungalows 3 stars, Cozumel, Resort Viceroy - Luxury (adults Only) 5 stars, Riviera Maya, Hotel Wyndham Garden 4 stars, Playa del Carmen, Hotel Suites Costa Blanca 3 stars, Cancun, Hotel Costa Del Mar 4 stars, Playa del Carmen, Hotel Wyndham Grand & Villas 5 stars, Cancun, Aparthotel Blue Palms By Kamuvan 3 stars, Playa del Carmen, Hotel Krystal Urban Centro 4 stars, Cancun. The Westin Cozumel. Sign in to get trip updates and message other travelers. The Westin Cozumel Hotel boasts a convenient setting in vicinity of San Juan Reef with a view of the Caribbean Sea. They sent it late and incomplete. Amazing room, amazing staff and food to die for in a beautiful setting!!!! Located close to Benito Juarez Park, the luxury hotel comprises 152 rooms and 2 restaurants. For the price, the Westin Cozumel was an excellent value. The own beach is 13 minutes' walk away. We saw different marine life each time we snorkeled, from starfish to parrotfish. Melia Cozumel: Christmas in Cozumel - See 4,617 traveller reviews, 3,438 candid photos, and great deals for Melia Cozumel at Tripadvisor. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. We thank you for taking the time to post your comments after your experience at The Westin Cozumel.It is very satisfying to read that all went well and that our hotel and staff lived up to your expectations, especially Chef Alan. Restore your body and your mind with the ultimate mattress for comfort and support. Please enter alternative dates. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. & The Westin Cozumel Hotel provides 2 restaurants where you can enjoy fusion and Peruvian dishes. The same goes for the bath amenities. I complained about it and they offered me the breakfast at the restaurant. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. A total of 146 rooms are available at The Westin Cozumel, plus an additional 6 suites. We recommend booking a free cancellation option in case your travel plans need to change. And of course you can always swim and snorkel right off the beach. Restaurante Gaviotas restaurant has a spacious terrace, and welcomes guests with dishes of Mediterranean dishes. In fact the entire property is a smoke-free resort. Taxi is 95 pesos each way up to 4 people. The only suggestion was to change in the public bathroom. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. Might be worth it to head into town for GREAT dinners for very low prices. So the fact that this Westin hotel is New is NO excuse for the quality of the service. *I experienced several people standing on top of the coral. Carretera Costera Norte Km 4.8, Cozumel, Mexico, 5Ta Av. Tripadvisor performs checks on reviews. If your plans change, you can cancel free of charge until free cancellation expires. The staff is always nice, smiley, friendly and really trying to help.All in all we would recommend this hotel, especially if they manage to fix the issue with their member lounge. We could actually see fish swimming from the 15th floor. This time could not have been worse. The Sky Lounge was such a relaxing adult area with a bar, pool, and food, thanks to Eduardo, Leo, and Massiel at the Sky Lounge, they made us so many interesting drinks that you just had to take pictures and video of, like the jellyfish and the brain damage shots, they're the definition of awesome bartenders. Very clean property. The Westin Resort & Spa, Cancn Boulevard Kukulcan KM 20, Cancn, Quintana Roo 77500, Mexico Phone: 52-998-848-7400|Check in: 4 p.m. |Check out: 10 a.m. 61F / 16C Activity Schedule|Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Offers Community they made great food and drinks. Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. Wheelchair-accessible parking and van parking available Food and drink Buffet breakfast available for a fee daily: USD 20 per person 2 restaurants 2 bars/lounges and 1 poolside bar 24-hour room service Restaurants on site Cuzamil Las Gaviotas Snack El Cielo Things to do 24-hour fitness center Full-service spa Outdoor pool Playground Sauna This venue has a rooftop swimming pool as well as a sauna, a roof-top pool and an infinity pool. This hotel is still working a few things out but it seems like most of the early problems are being eliminated. Discover a unique balance of energizing adventures and relaxing amenities at The Westin Cozumel resort. The menu offers more than 40 dishes, as well as the Westin SuperFoodsRX menu, vegetarian and gluten-free options, and 21 flavors of artisanal ice cream. "We spend the end of December in this very chic hotel. There is a mini fridge and a safe in the room. deluxe place, you know. Perfect option for a special moment, romantic escapades. Master Suites offer the highest lodging category and largest room space at The Westin Cozumel. Be assured that we will work to improve it.On the other hand I am glad to read that you enjoyed our amazing facilities and I really hope that in the future you can give us the opportunity to prove that all the improvements are effective.Sincerely,Javier Estvez General Manager. There were people cleaning the floors every time we walked through. They have a ceiling fan that gives a nice breeze as well. . All 6/5. Not to mention fast wifi! View from the window to the sea. Nice hotel, beautiful Beach, though service was very questionable.. and a very disorganized management team that did not live up to our expectations. Does it include an in room minibar? We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. Thank you for commenting on the great service you received from our team. Variety of good food. Excellent hire for Westin HR and do not allow yourself to loose such person. However, it is a lovely beach walk and the pay off is to be able to snorkel off the beach! Room rates include meals and beverages at onsite restaurants and bars. Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. If you didnt upgrade for your own private balcony whirlpool or plunge pool, no worries you can still head to the roof top pool for Cozumels best-view pool area. Lunch Claim your listing for free to respond to reviews, update your profile and much more. We were sad to go but we will definitely be back! A buffet breakfast is served daily in the restaurant. There are a few cons which I will note! Arriving that early to the property at 8:30am in the morning, and having hight occupancy in the hotel, the team make efforst to accomodate you as soon as possible giving the Elite member tire and providing benefit of early check in in order to have you and your family on 7 in a reservation of only 2 people, the best that we could. This is the version of our website addressed to speakers of English in the United States. For more comfort a hair dryer, complimentary toiletries and a tub are provided. Dinner. Staff at restaurants excellent. On-site dining options include three unique restaurants, including Cuzamil, ideal for a romantic candlelit dinner for two. Dear 139stanleyg Thank you much for your review, belive me I will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. Finally, you have the top-floor suites. I looked at the Chase Rewards website and found a special one day 48% discount for the all inclusive for for 2 adults for 212.00 per night, or about 56,000 points. This was by far the nicest hotel we saw when we were driving around. It is less than 10 min taxi to the town area. I had to clap for him at the end. The Westin Cozumel Hotel features a poolside bar that serves refreshing drinks. 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