A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Provide your cell phone number and your office number. When Can You Call USCIS to Talk to a Live Person? If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. USCIS makes two attempts to contact customers. Call free via webDon't waste minutes. Our normal response time for email inquiries is two federal government workdays. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. On the weekends, this service is not available. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Therefore, they have this system in place. secure websites. Callers can use their own interpreter. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. Check the status of your online case/application. Necesito acelerar mi caso. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. An official website of the United States government. The premium processing lines toll-free number is 1-866-315-5718. You must call during certain fixed hours. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? The National Customer Service Center (NCSC) was created to help manage this customer service volume. Official websites use .gov Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! Im a firm believer that information is the key to financial freedom. There are certain fixed hours within which you need to call. This does not mean that there is a problem with your case. You can also contact the local offices or service center. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. Do not become the victim of an immigration scam. So, they can answer many more questions related to your case. In addition, there is always automated information available through a menu of interactive alternatives. Last Reviewed/Updated: 02/21/2017 Was this page helpful? A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. Allow time for a Form G-28 change, if one is needed, to catch up to the file. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). A .gov website belongs to an official government organization in the United States. Yes No The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Press 2 talk to a customer service representative. Los tiempos de espera del Centro de Contacto de USCIS han aumentado por varias razones, incluida la disminucin de los niveles de personal, algo que USCIS trabaja activamente para mejorar. Email myE-Verify: myEVerify@uscis.dhs.gov. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. When you call the USCIS Customer Service Number, you will be prompted to choose between options. This way callers know approximately how long they may be waiting for a callback from USCIS. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Alternatively, you can call the local offices or service centers. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). Official websites use .gov Comparta informacin sensible slo en sitios web oficiales y seguros. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. Also, press two if you want an answer to the question. In that situation, youll have to check your visa status with the NVC. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. Press 1 check the status of your case/application. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Dont try to schedule an appointment over the phone. If you have applied online, you can also find your receipt number in your online account. Be strategic when calling the USCIS Contact Center. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. Official websites use .gov Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. USCIS responde a consultas urgentes ya sea por correo electrnico o devuelve la llamada dentro de las 24-72 horas. USCIS Customer Service menu. New Call Menu for USCIS 1-800 Customer Service Number. Official websites use .gov Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. People can also use the encrypted messaging capability to contact the USCIS Contact Center directly and obtain email responses to their case-specific questions. USCIS provides a number for the hearing-impaired as well 800-767-1833. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. An official website of the U.S. Department of Homeland Security. They can also gather data on outstanding and resolved cases and information on in-office appointments. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Also, sign up for Case Status Online to: . If you want the answer to the question, press 2 as well. Have all supporting case documents with you. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Los sitios web oficiales usan .gov Press 1 to request a copy of the USCIS guide for the naturalization process. Also, sign up for Case Status Online to: . y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. Eventually you speak with someone who will probably not help lol. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. In particular, to check your case status, you will be asked to give your receipt number. The wait times are generally shorter at the beginning of the workweek. USCIS adjudicates applications and petitions on a case-by-case basis. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. Secure .gov websites use HTTPS Qu debo hacer? Se tomar una decisin a base de los criterios actuales de. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. Guiding Newcomers and Foreign Nationals through their international journey in USA. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). Press 2 to inquire about the latest petition youve filed with the USCIS. How Do You Talk to a Live Person at USCIS? TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. We have many resources to help you achieve your goals. The most recent USCIS contact number is 1-800-375-5283. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. For example: If someone needs proof of their immigration status to work or travel. Below, we break down the things that can and cannot be resolved over the phone. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . The offices are small. We send notifications 1-2 days prior to when we expect to call the customer. May 19, 2017. Press 2 if you do not know your receipt number. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Phone: 888-897-7781. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. USCIS Contact Service Center Saturday Hours. The question is - why do you need to call and chat with them so frequently? This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. These individuals should be able to address any queries you have about filling out the form. Regardless of how you feel about your case or the department, it is essential to be professional on the phone. Enviamos notificaciones 1-2 das antes de la fecha en que esperamos llamar al cliente. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. Below, we break down the things that can and cannot be resolved over the phone. Enjoy the rest of your day" and they disconnected me. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. An official website of the When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. How Do I File An Equal Employment Opportunity Complaint? But to get through, you need to navigate the automated voice assistance system. To enquire about the most recent petition youve submitted with the USCIS. Looking for U.S. government information and services? Share sensitive information only on official, secure websites. and can send a secure message from within your. However, some of the content may still be useful, so we have archived the page. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. They cannot personally take calls from every single person. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. subscribers . When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? Looking for U.S. government information and services? TTY: 877-875-6028. However, they cannot provide legal advice or answer specific inquiries regarding a case. Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. Email: E-Verify EmployerAgent@uscis.dhs.gov. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. The USCIS service center operates on a two-tier model. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. The field office must then make the decision. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Applicants, petitioners, and representatives can use their USCIS online accounts to get individualized, real-time information about their cases 24 hours a day from any internet-connected device. Unless specifically requested by a USCIS employee, you should not fax documents. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. You can also access other USCIS services. USCIS does not provide a general facsimile (fax) number. Check the status of multiple cases and inquiries that you may have submitted to USCIS As a result, they can answer many more questions about your case. Case Status Online Case Status Search (uscis.gov). Click here to locate the nearest USCIS office. Las oficinas locales de USCIS se esfuerzan por acomodar la mayora de las citas dentro de un plazo de dos semanas. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. Share sensitive information only on official, secure websites. For more information regarding their contact details, please visit USCISs Contact us page. Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. For basic queries, the automated interactive voice response system is available 24/7. We cannot reply to other questions sent through this form. Processing times vary from office to office. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. And phone conversation with a live person is one of them. However, the Interactive Voice Response system is open 24/7. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. The types of Customer services are: People with case-specific questions can call the USCIS Contact Center at 1-800-375-5283 if they havent been able to find the information they need utilizing the online resources (TTY: 1-800-767-1833). Q15. Check the status of multiple cases and inquiries that you may have submitted to USCIS When you contact USCIS for assistance, be prepared to make the most of the opportunity. Secure .gov websites use HTTPS Community outreach programs include a wide range of themes. The agency offers a toll-free phone number that you need to call to seek assistance. Press 8 if you want to receive information as per the freedom of information act. Updated 04/30/2013. For Employees. Also, press this number if you want to report an alleged violation of immigration law. A .gov website belongs to an official government organization in the United States. Secure .gov websites use HTTPS Check if theres a processing time applied to your case. Proporcione su nmero de telfono celular y su nmero de oficina. Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. United States Citizenship and Immigration Services. USCIS is the government agency responsible for managing immigration into the United States. Official websites use .gov Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. I need to reschedule an appointment or interview. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. A .gov website belongs to an official government organization in the United States. Luego puede enviar mensajes seguros a USCIS. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. USCIS Customer Service Number and How to Reach Them?