Learn more about us Our government clients _gid Google Analytics Used to distinguish users 24 hours Rectify the right to inaccurate data rectified. TLScontact aims to provide a first-class application experience. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. Any part of our site; The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). Introduction Any software used in the provision of our site; The store will not work correctly in the case when cookies are disabled. TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. 4. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Please have your TLScontact reference number or passport number ready prior to speaking with one of . We do not exclude or limit in any way our liability to you where it would be unlawful to do so. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. Our Cookie Policy, which sets out information about the cookies on our site; Will never be used for anything other than to process the requested service; Loss of business opportunity, goodwill or reputation; Any equipment or network on which our site is stored; Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. We reserve the right to withdraw linking permission without notice. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. All rights reserved. To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); Please choose the Visa Application Centre where you would like to submit your application. By credit/debit card; We invite you to read and acknowledge the information below. 11. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. Impersonate any person, or misrepresent your identity or affiliation with any person; Rules about linking to our site They can also be used to recognize a users device. 5. Attn: Data Protection Office Keeping you in control Prepare your supporting documents For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. The standards apply to each part of any Contribution as well as to its whole. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. Will never be used for any marketing purpose by the third party. This is further demonstration of our commitment to Nigeria, . Address: TLScontacts liability Promote violence; All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. The information collected by cookies on our websites is used for various purposes, including the following: travel to England from another country during coronavirus (COVID-19). TLScontact Data Protection Office: Please choose your browser and click on the respective link. We may use your personal data to: Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Third parties place the following cookie on TLScontact websites. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. The content on our site is provided for general information only. TLScontact 22. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. - TLScontact www.tlscontact.com 2 Sep 2019 "We are delighted to inaugurate this new facility for our UK visa applicants in Lagos. TLScontact by your side. 2. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. Please do not attend our centre until you have been invited to do so. Data protection Will be kept secure and confidential; 5. Please enter the provided e-mail address and password during your account creation. Thank you for your understanding and cooperation. 6. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. Electronic media data: Video and audio recordings. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. Payment terms To know which days and times our centre is open, please check our Address page. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. You also agree: Our site is only for users in Nigeria Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. Our Privacy Notice; Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Cookies typically enable websites to work, or work more efficiently. We review our retention periods for personal data on a regular basis. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. 18. Why does TLScontact use cookies? Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. Our call centre is available from Monday to Friday from 08:00 - 15:30. 8. Send you communications and notifications concerning the status of your chosen service. For more information, click here. You will remain liable to pay all Service fees charged by your payment card issuer. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. 4. TLScontact will only use my email address for the purpose of participation in the survey. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. These rights may be exercised in accordance with the conditions and procedures set out on the Website. You may not use our site: Cookies Policy. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: 2019 - 2023 TLScontact. You will be contacted by our Visa Application Centre when your passport is ready for collection. Is stored for only as long as required to process service; We do not represent that content available on or through our site is appropriate for use or available in other locations. How we may use your personal information _gat Google Analytics/span> Used to throttle request rate. This step is mandatory in order to be able to register to your account. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Minors who are using any interactive service should be made aware of the potential risks to them. Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Promote any illegal activity; These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. 12. We strongly recommend you read their privacy notices too (including the information provided in the application forms). We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Too busy to come to our centre during standard opening hours? TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. Update to Settlement Visa Application Process. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. If an external website requests personal data from you (e.g. UK in Nigeria on Twitter: "Update on UK Visa Application. You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. If you already have an account, please login here. It is not intended to amount to advice on which you should rely. For further information, please visit the link here. 7. A valid e-mail address. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. In all cases, TLScontact will provide you with a substantive . Our Visa Application Centre is open for new appointments. You must not establish a link to our site in any website that is not owned by you. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. Part of this is making sure you understand your rights, which are as follows: Be likely to harass, upset, embarrass, alarm or annoy any other person; Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. The fee of any or all of the Services paid to TLScontact, such as for the DNA testing service and/or the OCBE service, where applicable, is as currently shown on the Website. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Any indirect or consequential loss or damage. TLScontact makes every effort to answer your questions and accommodate your requests. We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. For more information, click here. Scope of the Service 1.3. Be in contempt of court; We will try to give you reasonable notice of any suspension or withdrawal. Here are the mandatory steps to apply for a Schengen visa. Your personal data (i.e. Please begin by selecting the country where you are applying from. All fields are required. HOW IS YOUR PERSONAL DATA USED? Governing law Loss of profits, sales, business, or revenue; These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. to collect your passport or get our Express Courier Return service. To process your personal data lawfully we need to rely on one or more valid legal grounds. Provision of services Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. Cookie settings in Chrome 6. ; Content standards and registration Cancellation rights Interactive services We recommend that you print a copy of these terms for future reference. A valid e-mail address. Any content you upload to our site will be considered non-confidential and non-proprietary. For further information on payment terms, please leave a message on the Contact us page of the Website. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. TLScontact companies By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Third parties for legal reasons This can be found on your appointment booking confirmation. Be sure to complete the form in black ink and in capital letters. 21. Request feedback to improve the quality of our services; Changes to this Privacy Notice For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. Do not rely on information on this site For the best experience on our site, be sure to turn on Javascript in your browser. Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. We will never transfer your personal data in an unsafe or unsecure way. We have no control over the contents of those sites or resources. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; We will only disclose personal data that is necessary to deliver the services concerned. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. We will never sell your personal data or use it in any way without your direct knowledge. The website in which you are linking must comply in all respects with the content standards set out herein above. 20. 75009 Paris, France For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. 6.1.2. In any way that breaches any applicable local, national or international law or regulation; Prepare your supporting documents You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. We will only use your personal information as set out in our Privacy Notice. This information and these materials have not been verified or approved by us. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page.