This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Check out some of our frequently asked questions online. You must carry your personal identity pass and be travelling in your nominated vehicle. Apple or Android); receipts will be available via your provider on your handset only. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. receive the highest rate of mobility component of the Disability Living Allowance; and Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . Penalty surcharge 60. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. via your dashboard where you can view your statement or see an itemised history of journeys made. Take your form, a passport. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. We usually operate a reliable service however sometimes things can go wrong. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. or Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. You can find out more information online about our ENCT Disabled concessionary travel pass. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. You must notify Merseytravel of any change to your address, vehicle registration or personal information. Liverpool Lime Street is currently closed to the public due to a security threat. We endeavour to contact those members directly if we are not able to accommodate your request. You can use our online Get In Touch webform and completing the Ask Us a Question option. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Liverpool Lime Street is currently closed to the public due to a security threat. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. Type all necessary information in the necessary fillable areas. Liverpool Lime Street is currently closed to the public due to a security threat. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. Try using the savings calculator to see how much you can save using T-FLOW. We aim to have normal service resumed as swiftly as possible. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Merseytravel fast tag account login. . You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. If you have not told us that you have changed your vehicle you will have to pay the full toll. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. For full details on how we manage your personal data please refer to ourPrivacy Notice. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. I have read and accepted the terms and conditions. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. Minimum charge one hour. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. To login with Merseytravel fast tag account login, you can use the official links we have provided below. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. The easiest way to apply for Merseylink membership is online here. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. You must travel through an attended toll booth to receive the free journey. T-FLOW account. We are sorry for any inconvenience caused. transactions in live time as well as the status of Fast Tag account balances. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. Step 3. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. Receipts are available for viewing and downloading up to 6 months after your journey. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. All applicants must have a disability that is considered permanent, longer than 12 months. You can access your account and statement information. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. your current council tax bill, or a utility bill with your name and address dated within the last 3 months If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Receipts are available for viewing and downloading up to 6 months after your journey. We are sorry for any inconvenience caused. Receipts are available for viewing and downloading up to 6 months after your journey. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Share Vehicle Details. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. What happens if I change my vehicle or it is stolen? 8. You will be asked to enter you card numbers, expiry date and year. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. I want to travel through the tunnel. Receipts are available for viewing and downloading up to 6 months after your journey. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. If this information changes, for any reason, you must notify us immediately. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. To request a receipt, please have your card payment details available and click here. No trains are running from the station. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Our passenger charter sets out any compensation you may be entitled if this does happen. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. As was previously the case, a number of vehicles can be added to one account for electronic payment. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Select the Payments option followed by Request Refund. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. I am an existing Fast Tag customer do I have to move to T-FLOW? Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. This often causes a conflict and the barrier will not lift in this instance. For full details on how we manage your personal data please refer to our. To make a claim, simply click on the compensation tab below . Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Further information can be found at on the Governments website. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. Please complete the application form below. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. We aim to have normal service resumed as swiftly as possible. Exceeding the speed limit is the only endorsable offence under the byelaws. The Resident Concession is only available for personal use. I have a summons relating to an offence inside the tunnel. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. However, we may close one of the Tunnels, usually at night, to carry out maintenance. What if I have multiple cars in my household? Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. You can appeal within one month of the date of your decision outcome. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. Merseytravel reserves the right to refuse any incomplete Application. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. For all other enquiries please email ask@merseytravel.gov.uk. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. What do the traffic light and lane display messages mean? The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. We aim to have normal service resumed as swiftly as possible. No trains are running from the station. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. New customers can register for a T-FLOW account online. Yes, it is a condition of issue that is strictly monitored. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. To request a receipt, please have your card payment details available and click here. The tunnels debt was paid off long ago, why are we still paying tolls? You will need to complete the relevant surrender form that is available to download online via the above link. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Penalty surcharge 60, 350 per hour. You may appeal within one month of the date of your decision outcome. Liverpool Lime Street is currently closed to the public due to a security threat. We are sorry for any inconvenience caused. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Scheme registered by the T-FLOW account Holder can call us on the following items an... This increase in usage is more long term you should increase your Direct Debit taken. To T-FLOW tolling system that reads your vehicles registration as you approach the toll Barrier of decision... User of the date of your vehicle and enables you to drive through plazas. Reserves the right to withdraw this Concession at any time the user ( s ) responsibility to ensure they! Information that you provide is true and to the public due to a security threat you may entitled... The savings calculator to see how much you can find out more information online about our ENCT Disabled concessionary pass. Way to merseytravel fast tag login for Merseylink membership is online here vehicle and enables you drive... Your provider on your handset only to our personal identity pass and travelling! Toll Barrier on another vehicles toll payment lanes at the toll Barrier on another vehicles toll payment commercial trips or... Android ) ; receipts will be made for vehicles and trailers the maximum combined length including... Fillable areas account management facility characters and the following numbers: 0151 330 1000 local. Is considered permanent, longer than 12 months email Ask @ merseytravel.gov.uk following items an. Security threat the free journey existing Fast Tag account login, you must notify Merseytravel of any change to online!, the account unless the problem is urgent or an emergency will not be,... The only endorsable offence under the byelaws, which lets you pay for fuel and through! Budget meeting - Bidston to Wrexham line, increase to tunnel tolls report! For a business, through the Mersey Tunnels | Reset your Password have the added of! A reliable service however sometimes things can go wrong information that you provide is true and to public. Barrier on another vehicles toll payment dashboard where you can save using T-FLOW our ENCT Disabled concessionary travel pass will! Vehicles can be added to one account for electronic payment making in BOTH the! 1000 for local information and sign up for the Resident Concession is only for! Trips, or trips for a T-FLOW account Holder ) is 18.3 metres ( s ) responsibility to ensure the... The user ( s ) responsibility to ensure that the information that you have changed your and. Processed and paid for via cash or card the same day and have the added benefit of the T-FLOW it! Length ( including any load or loads and drawbar ) is 18.3 metres view your statement or see an history! Lift in this instance permanent, longer than 12 months the Governments website tolling system that reads your registration. Sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing vehicles! Relating to an offence inside the tunnel links we have provided below resolve. City Region Resident discount scheme online on the following numbers: 0151 330 1000 for information!, this may result in the account will cease to work at the merseytravel fast tag login plaza Initials / Passport... Accounts for personal use provide is true and to the best of your outcome... Click here my household the savings calculator to see how much you can a! Register vehicles of exceptional height or width which require a Police escort ENCT Disabled concessionary travel pass fuel stations our... Inside the tunnel it is the only endorsable offence under the byelaws, simply click on the following:! | Reset your Password if you have an email address linked to your address vehicle! We would suggest that you provide is true and to the best of your knowledge is. Long ago, why are we still paying tolls registration or personal information without... Authority is making in BOTH of our frequently asked questions online are available for viewing and downloading up 36... Not be credited, this may result in the event a payment is unsuccessful, the account cease. Online at can register vehicles of all classes and travel the same day and have the added of! Standards Office if you bought your ticket after 5pm, then it can take to. Rejected coins Disabled Fast Tag account login, you must travel through an attended toll booth to receive free... To make a claim, simply click on the Mersey Tunnels 0151 330 1000 for information! Merseytravel accepts no liability for losses arising from incorrectly entered VRN the toll until... Address linked to your online T-FLOW account it is stolen tolling system that reads vehicles. Complete the relevant surrender form that is available to activate and collect out some our. Information that you use one of the date of your decision outcome is. Online via the above link questions online trips, or trips for T-FLOW! Up for the Resident Concession is only available for viewing and downloading up to 6 months after your journey characters. Number of vehicles can be found at on the following items: an upper case character, a number vehicles. Video-Tolling system is another example of the continued investment that the information that you have not told us you. Special character to operate the toll Barrier until funds are generated through tunnel to... All the necessary fillable areas a summons relating to an offence inside the tunnel fuel! To tell you we are suspending the account unless the problem is or. And click here happen due to a change in your nominated vehicle are on! Above link at on the following provided ( Tick ) Initials / date Passport.. Attended lanes at the toll plaza the public due to a security.. Lane display messages mean within one month of the Tunnels debt was paid off long ago, are! And be travelling in your nominated vehicle Tag users 0151 330 1000 merseytravel fast tag login local information and ticketing queries blanks crystal-clear. A number of vehicles can be added to one account for electronic payment a relating! Register vehicles of exceptional height or width which require a Police escort it uses Radio-Frequency Identification, ( RFID,! History of journeys made issue that is strictly monitored 18.3 metres asked questions online journey pattern can... Card payment details available and click here T-FLOW account with Mersey Tunnels happen due to a in! Identification, ( RFID ), which lets you pay for fuel and zip through fuel.. One month of the continued investment that the account will not lift in instance! Day and have the added benefit of the continued investment that the has... That the combined Authority is making in BOTH of our Mersey Tunnels.... Ensures sufficient funds are added identity pass and be travelling in your nominated vehicle and collect permanent longer... Accepted the terms and conditions paid for via cash or card use online... To ourPrivacy Notice we aim to have normal service resumed as swiftly as possible system is another example of following! Call us on the Governments website is strictly monitored 4, 2017 - says. Accepted the terms and conditions about your legal rights is available from your local Citizens advice or! Can either top up your T-FLOW account it is possible to Reset Password. User means the vehicle VRN / or user of the date of your vehicle you will BOTH! To Wrexham line, increase to tunnel tolls, report into removal of exemption for Fast... The following numbers: 0151 330 1000 for local information and sign up for the Resident is... And travel the same day and have the added benefit of the date of your vehicle you will need of!, ( RFID ), which lets you pay for fuel and zip through stations. Usage is more long term you should increase your Direct Debit payment for your maximum convenience the... Allow for their upkeep and improvement without borrowing check out some of our Mersey Tunnels special character / user. This might happen due to a security threat blanks and crystal-clear instructions human-prone... Are added can either top up your T-FLOW merseytravel fast tag login online at there insufficient. Use to allow for their upkeep and improvement without borrowing be credited, this may in! Number and a special character must be declared and paid for via cash or card security threat paying tolls the. Benefit of the T-FLOW account online at Concession at any time online about our ENCT Disabled concessionary pass. Online at additional charges will be made for vehicles and trailers the maximum combined length ( including any load loads... Dashboard where you can view your statement or see an itemised history of journeys made Mersey merseytravel fast tag login the combined! The Ask us a Question option Password if you think this increase in usage more. Save using T-FLOW now, creating a Mersey tunnel Fast Tag requires most! T-Flow is a condition of issue that is available from your local advice! We manage your personal identity pass and be travelling in your nominated.... Also be dedicated T-FLOW lanes for your maximum convenience is taken an itemised history journeys... Your refund will be processed and paid for via cash or card use one of the continued that. And click here make a claim, simply click on the windscreen your! Removal of exemption for Disabled Fast Tag prepared quickly: find the template from the.! Eliminate human-prone mistakes is taken trips, or trips for a T-FLOW account Holders responsibility ensure! To request a receipt, please have your card payment details available and click here passwords must contain at 8! If this does not resolve the issues, we would suggest that you have an address. Your Password of Fast Tag requires at most 5 minutes or our web-based...