Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. Of course this could be enhanced by employing all sort of CSS selectors and pseudo-classes; simple example: input[id=sys_display.IO:********************************]:hover { The widget is displayed in the second screenshot. textarea.style.height = (textarea.scrollHeight) + px; Disclaimer: The recommendations are based on my personal experiences and are not official ServiceNow best practices. Heres my specific work example: I created a List field type called Sizes Needed (u_sizes_needed) in a form used to submit a marketing request. Diversity, Inclusion, & Belonging Training. A checkbox has only two possible valuestrue or false. One of these variable types is the checkbox variable. Looks like youre right. Gr8. Theres no built-in way to do this. Hopefully my answer will too :). I have. You can also provide help text for any service catalog variable. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Join the conversation on #ServiceNow suc twitter.com/i/web/status/9. ***Apologies, for the missing intro on the previous video. Several types of service catalog variables are provided. Thanks Mark! SP view.. and they are of boolean/selectbox variable types. Ive never seen this done, but if it were possible globally in the instance I think the only real way would be with the CSS Theme Support plugin. You might check the browser console log to make sure you dont have other client-side errors breaking the rest of your scripts. Bad Practice:Achieve input format validation with a complex on change Client Script, Good Practice:Achieve input format validation with a simple RegEx. As a workaround, I was able to build a field and modify its height style sucessfully, but then I am having problems getting the same field to adjust on a Catalog Task. The macro variable can hold a few different objects that can be represented on a catalog item, one of them being a Service Portal widget. In this example, you may want to adjust the max number in the widget. By default, these Help Text sections are collapsed when the service catalog item loads. Even though I'm probably one of the last people to figure this out, I'll post it here so at least I can find the solution again when I need it! The variable set is called "Parse sysparm_variables URI param". Instead of creating the same type of variable multiple times on a single Catalog Item, use a Multi-Row Variable Set and save time during implementation and maintenance. Checkboxes and labels are a little bit different, but they can be targeted through DOM manipulation in the same way. background-color: orange; Here are the working scripts for Geneva and beyond. Does anyone know how to format the help text box? Out-of-the-box there exists a field type "Phone Number (E164)" that can be used to validate phone number formats. I have created a Label field and add a help text there. Labels (whether in the service catalog or regular forms) arent manipulated with styles. Can anyone help figure this part out? Is there a way to amend the field label? I just learned something new today about working with checkbox variables/questions in ServiceNow. This is for all the ServiceNow Admins and Developers who want to learn Service Catalog Development and Implementation. 6 hours ago Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. Unfortunately, theres no easy way to get the control of a variable field on a standard form. Multiple Checkbox Variables in Service Catalog and Surveys. Thank you very much for you help. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.#ServiceCatalog #ServiceCatalogTraining #ServiceNow We did, and we include it as part of our Services and turnkey offerings at Crossfuze. The first screenshot shows a catalog item macro variable type. This was just what I was looking for, thanks for sharing. If you go into it as a window, it will fill the full page and look like a long sentence across the page. textarea.style.height = (textarea.scrollHeight) + px; For these variables, your catalog client script will have to replace that text in order to work correctly. I've updated the article. Please note that as of the Istanbul release of ServiceNow there is a variable field setting that allows you to automatically display the help text for a particular variable. Youll have to get the sys_id of the container start variable and use that directly like this. Making the field Fist of all we need to create a variable type ServiceNow URL into the maintain item. So far no dice. Catalog Item - trying to auto-fill a variable based on another variable's entry. just by adding the correct html code. g_form.getControl isnt currently available in the Service Portal scripting API. In case of reference variables one should use the prefix sys_display.IO: instead of IO:; e.g: input[id=sys_display.IO:********************************] { Your explanation makes perfect sense. Could you please help with a script to achieve this requirement. I am sure you will learn lot of things in deep about Service Catalog.ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. You can be more limiting with your access controls of course. g_form.getControl( Catalog Definitions > Maintain Items. I hope this helped . Our Covestic ServiceNow experts share their tips & tricks: today's tip comes from Lynne Reynolds and is about making list collectors more useful.. I have styled the service catalogue globally using html tag inside the closing jelly tag on these UI pages: catalog_home (styles the SC overview) Neither worked. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. If youre seeing issues, it may be related to the timing of the form load or change. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Enable Cascading Variables in the settings of the Order Guide itself. ServiceNow workflow - A sample Script to update all the catalog tasks with work notes; How to set Service Catalog Item variable value in ServiceNow workflow; Credential Management in ServiceNow discovery; Parse the CSV file upload in ServiceNow Service Portal; Establish Communication between two widgets in ServiceNow - Service Portal; Recent Comments The scripts below are still needed to selectively display the help text but the new field is probably the way to go if you're on Istanbul or later and just want help to always display for a particular variable. In the HTML template, this single line of code will render the HTML variable. @Shane. For Ex: if i click the priority label, it will go to new window for the information of particular label. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. Im not sure if thats going to work. toggleHelp(monitor.id); For one client, I am using a variable set that is shared between a number of requests. Parameters: Return Example var catalogClientScript = new sn_sc.CatalogClientScript (); catalogClientScript.setOnChangeVariable ("039c516237b1300054b6a3549dbe5dfc"); CatalogClientScript.setVariableSet (String sys_id) Learn more: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. Thanks for letting me know. In the dialog, navigate to the "Service Catalog" section, select "Variable Set", and click the "Create" button. Parameters: Return Example One benefit of regular expressions is that they can be re-used on other catalog variables as well as backend fields. Should this work in Dublin? New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! Define variables on the order guide. On the first time, you can commit and save to the master branch without running the pipeline yet. In the following, I will provide a simple example on how a malicious user could bypass the read-only property on the client-side. The ITSM 8.1 plugin brings support for ServiceNow Orlando. Explore Platform View Demo You might also be interested in Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. I hope I havent embarrased myself with my explaination. I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): After that I have another variable (read-only) that, based . Have requirement to change the font of catalog variable and color globally .. Preview. Is there a way to do this in a catalog script to cycle through all the variables and display the helptext if show_help == true? Create a UI page and insert it as a variable above another variable as a set of instructions/help text. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. Selecting vaInputs then typing period (.) The way that these variables works has always bothered me. Can you please let me know if we can change the help text of the variable on Loading i.e changing the help text dynamically. This should work for a checkbox variable. g_form.getControl(DocLocation).style.width = 400px; Shouldnt matter whether its in a variable set or not. It worked. The Lookup using list field will populate a list of names as you, GlideList2 is a JavaScript class used to customize (v2) lists. Whats about textarea fields and the appropriate label. toggleHelp(SAM.id.replace(sys_original., )); Hopfully someone else will be able to use this as well. Here are some access controls to open up the instructions field so that a user can see the text. This will install the necessary code and a variable set to add to any catalog item that you . Theyll break if the underlying structure gets changed in the future. Good Practice: Create one Variable Set and share it among . OK, so since I wasnt able to gain control of a variable on the Requested Items form (which you just confirmed), I created a field (u_special_order_comments) on the sc_req_item table and populate it with the variable value that is entered on the Catalog Item. If the logic is the same on all Catalog Items then you would implement the logic on variable set to avoid re-creating it for each Catalog Item. 2019 Daily-catalog.com. Helsinki continues ServiceNows march towards breaking any sort of configuration flexibility in the tool. can we define a system property for this as fetching each variable via getcontrol seems to be troublesome as i want each variable which are coming up in ess should have same background color . for ordering an iPhone the field should be read only, while for ordering an iPad the field should be editable) then you need to have the logic on Catalog Item level. Chrome throws an error of: Uncaught TypeError: Cannot read property id of null: function onLoad() { ServiceNow has changed thisonce againin the Geneva release. My suggestion: for most purposes, just use this OOB topic.
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