Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Certain airfares may be nonrefundable regardless of time of cancellation. We will not be liable for any refund, or compensation or any costs or expenses you incur. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. We provide this information on your accommodation voucher so do ensure you keep this to hand. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. 4) Update the customer with an email. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. If a longer period of accommodation than that referred to in the paragraph above is provided for in EU passenger rights legislation (as described in the PTD) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in the paragraph above in the event of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead, 11.2. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. The offer covers new bookings made up to March 31, 2022. We will only make one compensation payment for each booking. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. Unique is not an insurer and does not have any liability for any coverage amounts. You can also email Sandals directly at [emailprotected]. All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Holiday periods may be subject to additional cancellation charges. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our holidays. Their services will save you time and money and it wont cost you a dime! Where a low deposit is paid to secure a holiday, and the holiday is cancelled by you with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). Further information on the Code and ABTAs assistance in resolving disputes can be found on https://www.abta.com. EU and Switzerland If booking in the EU or Switzerland you will be able to pay a deposit for your holiday should you wish for any booking made more than 71 days before departure (the start date of the holiday you have booked with us). What Disabilities Qualify for DAS at Disney World? SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. For instance, we will not issue such a confirmation if we discover an error in the pricing of the holiday or if any part of the holiday is no longer available. A Sandals representative can answer any questions you have and help resolve any issues you may be having regarding new or existing reservations. We will not make a profit from this; and. Any such notice of cancellation must be given by the Lead Name on the booking. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. The due date for full and final payment may be subject to change during certain periods. It is essential that you reconfirm every flight using the manage my booking facility available with the relevant airline 24 hours prior to departure. Refunds will be processed in the original form (s) of payment. We will let you know about any important changes to holidays shown on our Website when you book. Just dispute it with your credit card, supply the cancellation confirmation and let them do the work. As long as you're 45 days in advance of the trip, you shouldn't have any problem getting the $400 back. First and foremost, a travel agent can provide expert advice on everything from the best time to go to the best Sandals resorts for your needs. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. When it comes to dining and dietary concerns, youll want to be sure that youre concerns are taken seriously. Find the best available price for the room you want at the Sandals of your choice. groups direct line 1-800-327-1991 (EXT 6172). Sandals Resorts is a chain of all-inclusive resorts for couples in the Caribbean. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by contacting the airline directly, 24 hours before departure. While Sandals Resort Cancellationpolicy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. 4.3 Certain airfares may be non-refundable regardless of time of cancellation. Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Wedding Items must be paid no later than60 days before arrival. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. Sandals welcomes all customers and we endeavour to meet all individual needs. If you are granted compensation or a price reduction by another party in relation to the same matter which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us. The Guest's Tour Operator and/or Travel Agent (to the extent one has been used) is being provided with this Notice and, in turn, said Tour Operator and/or Travel Agent is required to provide a copy of the Notice. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. To confirm the booking, as a lead booking name, you accept and will ensure that: By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from any contracted service providers and process any personal information relating to you or your group. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. City, Country, Region Search Use My Location Change store Back to store list. If you dont, we reserve the right to treat your booking as cancelled. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your holiday, except in cases involving death, injury or illness where we have caused such damage with negligence. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which youd like a response a call or an email. Whether youre looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality! We advertise a large number of holidays and we try hard to ensure that the advertised price is always accurate, but sometimes errors do occur. If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. Whether youre planning a Sandals vacation or need to resolve an issue from a previous visit, weve got you covered! You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. E. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. Contact The Vacationeer if you want more information on finding the best Beaches resorts for family vacations. Its free and easy to join! 1) Cancel the reservation, and log the reason for cancellation. Offer is valid for new reservations made during promotional booking period. Once logged in, in the upper right-hand corner, click on the Profile Icon, then select My Dining History from the drop-down menu. To cancel a reservation just click on Cancel . The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. Please note most rooms DO NOT provide three single beds. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. This guidance is useful to customers who are concerned about travelling to the destination in question. Flight timings shown by us on the Website are for guidance only and may change. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees apply. The customer service line is open daily from 7 AM to 11 PM EST. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Box 147, Dickenson Bay. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. 9.5 Only one name change is permitted per reservation. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. We may change the advertised price of any holiday from time to time. Sandals means UNIQUE CARIBBEAN HOLIDAYS LIMITED, a company incorporated and registered in England and Wales with company number 04122639, whose registered office is at 2nd Floor Nucleus House, 2 Lower Mortlake Road, Richmond, England, TW9 2JA, trading as Sandals UK, or Beaches UK; Unavoidable and extraordinary circumstance \means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, which could include: warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the booking confirmation; "Terms" means these terms and conditions and our Website Terms of Use, Privacy Policy, and Cookies Policy, copies of which are available at https://www.sandals.co.uk/terms-conditions/; Websitemeans the relevant website for your location which are available at the following URL addresses: "you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date). If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. Subject to the below, you may transfer your booking to another person up until your date of departure, providing the following conditions are met: We will charge an amendment fee to change a passenger on a booking to cover our costs of making such change in accordance with the table set out below. Please ask us for codeshare details at the time of booking. Except where otherwise stated in our brochure or on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. 12 TRAVEL DOCUMENTS: Confirmation Invoice and Travel Documents will be sent electronically using the email address supplied at the time of booking. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. The form asks if you prefer an email or a phone call back. ; Retrieve your Room & Airfare by filling out the information below: Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. All airfare must be sold in conjunction with a Hotel stay. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. Sandals cancellation refund 6 years ago Save I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities, border control and security agencies for the purpose of security and counter terrorism. You should read the Terms carefully before you book to see how they affect your specific travel arrangements. PLEASE READ THESE TERMS CAREFULLY. You can request a Sandals representative to call you back or send you an email response. If they do not consent, you must not provide such information to us. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. They provide helpful and hassle-free services without any charge (yes, its free). We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. D. The Guest is required to SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN, signature may be by electronic means (e.g., iPad), and the Guest is hereby on notice of same for acknowledgement and agreement. Reservations that require handicap or other special needs requests. Since I know Sandals website pretty well I found it: Cancellation charges depend on when Unique Travel receives notice of the cancellation. Be persistent!!! If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Are Adventures by Disney Escapes Worth It? The Vacation Cancellation Protection Benefitoutlines the refund conditions. Special facilities can be requested but may not be guaranteed. Can you recommend a good tour guide, taxi driver, boat excursion, etc.? Earn points, be recognized, get a free week and repeat! To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. Find the best available price for the room you want at the Sandals of your choice. Full details will be provided locally. We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. Working with a dedicated Sandals travel planner is a great alternative to contacting Sandals customer service. Our skilled professional team will reliably collect all the evidence you need to present your case in the small claims court. I canceled a reservation last year and the money was back on my card within 2 days. Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. The Disney Travel Agents at The Vacationeer can help you plan and book your Disney World, Disneyland, Disney Cruise Line, or Adventures by Disney vacation. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. Enjoy no change fees on all Southwest reservations. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. Where this is the case, we shall draw your attention to any differences. the new person accepts the transfer and that person agrees to comply with the Terms; The new person must satisfy all the conditions applicable to the holiday (as specified by us); and. Sandals will have no further responsibility or liability to you. Full details will be provided locally. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. Full details will be provided locally. All accommodation is furnished with one King Size Bed, we do not provide two single beds nor rollaway beds. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. or see www.caa.co.uk Referring Your Complaint to the CAA. Thanks winni, I think that's what I was thinking of! Which Sandals in Jamaica has the best beach and the clearest water. Sit back and relax while we do the work. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do. Rewarding your loyalty is what being a Sandals Select Member is all about. All bookings for Kurason island Poolside Butler Bungalow with Patio Tranquility Soaking Tub at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. One of our representatives will be glad to assist you. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. 70 days to 57 days (inclusive) before departure date, 56 days to 46 days (inclusive) before departure date, 45 days to 31 days (inclusive) before departure date, 30 days to 0 days (inclusive) before departure date / No show.