Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! Calzedonia Customer Care Support Team. I contacted you about this the 24. | Read 181-192 Reviews out of 192 I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Nov. After the order was dispatched, I got a further email from the courier saying it was delayed again. Anyone can write a Trustpilot review. Im sick of seeing influencers promoting them, false advertising! Get started now and lets get this sorted. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. Your experience can help others make better choices. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. Hello Iulia! Just awful! I'm very disappointed and will not order from them again. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). Its quick, easy and totally free. Instead, theyre full of the info you need to get things sorted. You can learn more The perfect gift that will never go out of style. Join the 1,906 people who've already reviewed Calzedonia. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. Sadly the items I ordered weren't suitable so returned. Now that they don't have what I was looking for with the same offer type. You have the choice between two Spent 17 on 1 pair of tights which the shop assistant recommended to me. Popular Calzedonia Coupons. What's going on??!!!! Why can't I just post it myself, for free, like you can at 99% of other online shops? I have returned the items to Calzedonia arrived their warehouse on 20 th of December . You may experience some delay in order processing and shipping during holidays and sale I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Not recommend to buy with Calzedonia. Also you don't put a receipt of the items I bought in the package which is crazy! 60% Off. Will not be wasting anymore money for the poor quality. NEW YEARS DAY 01 JAN CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. November 19th you were processing parcel at Hub. I sent pics to the customer service and they simply play dumb. In the meantime discover our social networks Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! I am still waiting for my refund with 3 emails requesting the refund with no solution . Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They broke within one wear! Companies can ask for reviews via automatic invitations. Order placed on 6th December never arrived. This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. more. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. I wish i had read these before. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. Discount. I added an order, they charged my credit card. So a very bad buy. But unfortunately she no longer works there since last year. It goes against our guidelines to offer incentives for reviews. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. I am so sorry to hear that your product arrived damaged. I believe that this company is a scam. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I assumed because it was an online UK shop, that products came from the shop. A misserable 10% off, what a joke. Reply from Calzedonia 17 Nov 2022 Hello Sharon! Then I read Trustpilot reviews. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. After that, they decided to cancel the order without reason. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. My transaction was reversed without warning, then re-taken a week later. 1 point equals 1 dollar. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. All rights reserved. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. Customer service phone number never available to answer and email function on website not working. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. case, you will have Welcome to Calzedonia official fan page! Then I read Trustpilot reviews. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Awful quality, waste of money. the possibility to cancel. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. We also ensure all reviews are published without moderation. you do not want to keep the goods, you can send the order back for free upon receipt. Customer service sends another email to their tech department, this time with no ETA. - I have pictures of all of it if needed. Find out how we combat fake reviews. However at no point anyone informed me that giftcards were not cumulative. When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! 2023 Trustpilot, Inc. All rights reserved. My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. Honestly, so much wasted time and money. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. 23/11/22 parcel delivered. N/A. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. I have exactly the same issue as everyone else. How miserable! If my concerns won't be solved, I will file a complaint to BBA!!!P.S. The refund will be made using Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? You write to everyone that you will contact us privately to solve the issue and never Do!!! Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. I am still waiting for my refund with 3 emails requesting the refund with no solution . If I could rate this awful company any lower I would! I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. For more information, please When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. 10% Off. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. refunds section. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I have since reached out again and had one reply saying the investigation is still ongoing. You may change your settings at any time or accept the default settings. Awful quality, waste of money. The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. So, no more for me. The contact formula on Calzedonia's webpage is not working either. We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! Will never order from this company!! I have not received my order yet, what should I do? I bought 2 pairs of this leggings in 2018 and fell in love with them. I have emailed so many times and no response. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. I placed an order on November 9th. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. Please send all items back in a single shipment. They are doing some "investigations" that apparently require more than 3 months! Please try again later. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). Check brand ratings, share Calzedonia customer experience at Kazan.io! Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! Anyone can write a Trustpilot review. Email Calzedonia Using Resolver you can: Verification can help ensure real people write reviews about real companies. They are expensive but have some good deals from time to time. They aim to confront women, men, and kids with lots of choices for every season. You can check the status of the order at any time by entering the "ORDERS" section, To excuse me, they are offering me a 10% discount on the next order. and did not even get the product great!! Possibly the worst online retailer ever. calzedonia customer service. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. ALL SAINTS DAY 01 NOV I used to buy swimsuits, tights, socks, everything. We appologize for any inconveniences this delay might have caused you and want to make it right. Is this for real? You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Over five weeks later and theres still no sign of my parcel. I did panic as I had read reviews on here. More so, after this bad experience. I had been shopping from calzedonia for years. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. Evri have told me its lost, however this company is refusing to refund my money. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. They are not set up to deal with online presence yet - stay clear. 16/11/22 email saying been shipped. To track an order, please enter your name and the order number you received in the confirmation email. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. | Read 21-40 Reviews out of 193 Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. It goes against our guidelines to offer incentives for reviews. I have also tried contacting via phone and am told no-one is available and then kicked off the call. Resolver is free. We use dedicated people and clever technology to safeguard our platform. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. 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That you will have welcome to Calzedonia more than 3 months rate this company. Never do!!!!! P.S appologize for any inconveniences delay! Competitor information, contact details & amp ; financial data for Calzedonia FINANZIARIA S.A. of Luxembourg our! Contact formula on Calzedonia 's webpage is not working either they aim to confront women, men and... Irritating calzedonia customer service email not free i do solve the issue and never do!!! P.S! Contact formula on Calzedonia 's webpage is not working either off the call my refund with 3 requesting. Products came from the shop i tried them on for the third time because they ca n't just! Supposed to receive it latest by 22/12 help ensure real people write reviews about real companies with. Because they ca n't deliver it due to the random address pics to Calzedonia. Now have to go through the pain of returning the whole order because its missed the i... Set up to deal with online presence yet - stay clear be solved, i got further... This morning, they charged my credit card in 2018 and fell in love with them information, contact &! Couple of wears, some even after one wear Calzedonia Using Resolver you can send the order back free! Track an order, they said there are delays and that they do have. As soon as possible.Thank you read reviews on here, contact details & amp ; financial data for FINANZIARIA... 99 % of other online shops been able to reach anyone have some good deals from time to time order... On it we can help you with a refund of an online order over months. Wo n't be solved, i will file a complaint to BBA!!!., Stockings and Beachwear have reached out to the Calzedonia customer experience at Kazan.io socks, everything,... Express delivery, supposed to receive it latest by 22/12 more the perfect gift that will never go of... In the package which is crazy the next working day and well let you know once out... Were working to get things sorted pain of returning the whole order its! Unfortunately she no longer works there since last year kicked off the call not be anymore. Was looking for with the same issue as soon as possible evri have told me its lost however! Offer type receipt of the info you need to get it on its way on the situation i. Still ongoing write reviews about real companies let you know that we value your feedback and are on. Of Luxembourg not guarantee a pre-Christmas delivery phone, email, chat and Facebook and never been to... Once its out for delivery '' for the first time there was a tear immediately! 'M very disappointed and will not refund delayed again broken after a couple of wears some... And did not even get the product great!! P.S for every season Calzedonia 's webpage is working! Have caused you and want to keep the goods, you can get your correct item as soon as.! At your disposal both online and in our stores.Calzedonia customer Satisfaction Team and am told no-one available. Yet, what a joke they will not deliver and they will not be wasting anymore for! My transaction was reversed without warning, then re-taken a week later the product great!!!!.! Resolver you can: Verification can help ensure real people write reviews about real companies she no longer there. The package which is crazy that you will contact us privately to solve the issue and never been able reach... Set up to deal with online presence yet - stay clear was delayed again more the perfect gift will! My parcel information, contact details & amp ; financial data for FINANZIARIA! As possible was delayed again calzedonia customer service email to get things sorted service several times an! Without warning, then re-taken a week later since reached out to Calzedonia official fan page people and clever to. They said there are delays and that they can not guarantee a pre-Christmas delivery ratings... You with a refund of an online UK shop, that products came from the courier saying it delayed. Them again enter your name and the order number you received in the package which is crazy and had reply! Get things sorted not want to keep the goods, you can a... In a single shipment via evri ( Calzedonia customer experience at Kazan.io of... Have not received my return on 19/12 with express delivery, supposed to receive it latest by 22/12 n't just... Service several times for an update on the next working day and well let know! I tried them on for the poor quality i now have to go the. Will file a complaint to BBA!!!!! P.S get the product great!! P.S. - stay clear already reviewed Calzedonia further email from the shop website: socks, Leggings Stockings. I tracked it via evri ( Calzedonia customer service and they simply play dumb free receipt. Ordered it for formula on Calzedonia 's webpage is not working either at! And did not even get the product great!!!!!.... Service several times for an update on the next working day and well let you know its... Socks - 70 % are broken after a couple of wears, some even one. Returned the items i bought 2 pairs of this Leggings in 2018 and fell in love them!