Royal Caribbean International and Celebrity Cruises changed their FCC policy so that their credits will never expire. As a result, w, e are suspending operations for sailings that depart from US ports (including Puerto Rico) effective at midnight tonight, March 14, As a result of this change, were providing you with a, 125% Future Cruise Credit to come back and sail with us by. As more cruises continued to be canceled, however, and as conditions for the cruising restart remained in limbo, travelers grew more cautious. At the moment were unsure what the future of cruising will look like and certain safety measures may make it more difficult for you to cruise. Or, if you prefer the lower value in a full refund, were happy to process this for you. By I got a Cruise with Confidence FCC back in April 2020. Before taking future cruise credit ask yourself if you are really going to be able to commit to cruising in 2021. While these travelers didnt get any extra value tacked onto their FCC, they also didnt lose money. Does your credit card card have any kind of travel protection? Why you ask? (Attaching receipt. On Princess.com, it's very easy to see your future cruise credits. I think I saw this asked on another thread but can't find it either. Any remaining balance of your Future Cruise Credit (FCC) will be reissued to you as a new FCC after you complete your cruise. This whole COVID thing had me collecting FCCs like crazy and I have no idea how much is there after booking and having so many cancelled and rebooking only to have it cancelled again, we gave up. Not that I know of but BOY would that be nice ! But I had to remove that extra stress from my world, it was affecting me in a negative way. 2. Review your options carefully and consider external factors before making a decision. But now i am not able to get the new websitei always have the old one. I was able to do just that on the new website, you put the last name and the number of the FCC and it tells you the amount you have. Please contact us to start the refund process, if youre willing to give up the higher value of your 125% Future Cruise Credit. You can redeem your Future Cruise Credit online, or through your Travel Advisor. When you make purchases on the ship, these will be charged to your account. As mentioned already you could use the funds to upgrade but the FCC can only go to the cruise fare. The majority of vouchers have to be used before the end of December 2021. Sign up free or chat with an expert to find out more. Display as a link instead, Enter your payment and personal information. However, the credit amount will only be applied towards your individual cruise fare. < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < <. Guests who hold FCCs for Royal Caribbean or Celebrity Cruises have more flexibility to redeem their credit with many expiration dates removed. We all love Royal but let's face it they don't invest in technology for anything but ships. Theseare all standard policies. 2. Cruise benefits: Cardholders earn 5X points on all travel purchased through Chase Ultimate Rewards, including cruises, making this one of the most rewarding cards for cruise purchases. Royal Caribbean requires all passengers age 12 or older to be fully vaccinated in order to cruise. Meanwhile, all other travel, such as trips booked directly through cruise lines or other online travel agencies, earn 2X points. The cruise in Nov islooking doubtfulso I was able to "reschedule" and made it an Alaska cruise inAug 2021. It's strictly going to go back as an onboard credit for the existing cruise that they're using their FCC.". Make Sure Your Voice Is Heard! It's a pitiful customer-facing problem that leads to anger when people repeatedly call to get the lower price and are told it's an IT error and they can't give you the lower price. Here are the answer to some frequently asked questions regarding Royal Caribbean future cruise credits. I believe that everyone in the cabin must take the same option. Position Summary In this capacity, this individual will perform accounting support functions for matters related to non-U.S. entities in order to maintain financial integrity and internal controls. Royal Caribbean removed the book by/redeem by dates on Future Cruise Credits, UKs Biggest Cruise Port Looks Ahead to Busy 2023, Two Cruise Ships Simultaneously Use Shore Power at San Diego Port, Caribbean Port Sees Five Inaugural Ship Calls in One Month, Carnival Sailing Turns Into Cruise to Nowhere. The company says it will now resume operations on June 12th for the majority of its 26-ship fleet. A FCC may be used towards the deposit and/or base cruise fare of any future cruise. Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. I'm not sure why this is such an issue with RCCL. I decided to keep a close eye the best I could but I have declared DEFEAT in this area. So read, on to find out how. This does vary by cruise line so make sure that you check this before accepting future cruise credit. Those double entries show up as lower-priced items that you cannot actually add to your cart because it can't find an associated timeslot to choose when you pick it. While the concept of FCCs was great, the reality was a little more challenging. In general, I would always rather receive a refund and not a FCC. )However, the advertised price was $1379.38. Twitter messaging is sometimes helpful. So RCCL need to re-activate the cruise credits right? Upload or insert images from URL. Enabling customers to automatically transfer future cruise credits should make that process easier and keep customers from clogging up its customer-service phone lines. Already have a cruise booked? Of course it'll have completely different messed up problems of its own. Future Cruise Credit balance? It used to be the case that you could only spend Royal Caribbean onboard credit once you boarded your ship. The amendment has extended the maturities of $2.3 billion of the $3 billion aggregate revolving capacity by one year to April 2025, with the remainder maturing in April 2024. We have had them issue us new FCC while we were on the line with them. However, this only applies to certain types of onboard credit. All other FCC types remain unchanged and will continue to enforce the expiration date noted on the Future Cruise Credit. It is interesting that there are 2 kinds of FCCs. More:Coronavirus may change your vacation plans, but it doesnt have to ruin them, Recommended Reading: Royal Caribbean Cruise Terminal Miami. Many cruise travelers eagerly took advantage of the offer to collect the bonus, which could then be applied to another sailing at a future date. If your Royal Caribbean cruise has been affected by cancellations you can receive 125% Future Cruise Credit to use by 30th April 2022 on sailings departing up to 30th September 2022. Knowing this situation is ever-changing, we want to provide you with some options. . That is much more than the 1 maybe2 cruises per year that we usually do. on your own, please contact the service provider directly for your options with them. LauraS During the pandemic shutdown, most travelers who opted for a Future Cruise Credit rather than a refund did so because the cruise line offered an incentive for choosing the FCC. Read Also: Last Minute Cruise Deals From Miami. No action is needed on your part, well take care of everything for you!. Also Check: Cruise From Usa To Australia 2022. 20102023Regal Sea Media LLC. The reason I ask is that if we accept the 125% offer, it will more than cover our next March Break cruise cost for 2021 and we only cruise once per year, so we would not use the balance and lose it. If i remember correctly it was before you choose the number of personsbut im not sure. To recap the compensation offered to you and your clients: A 125% Future Cruise Credit (FCC) will be automatically issued to all impacted guests. But during the COVID-19 pandemic, some lines have offered passengers future cruise credits with a dollar amount of 125%, 150% or even 200% of the amount the passenger paid for a canceled cruise. No need to rush this decision - refund requests are available through December 31, Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. You can expect to receive your refund 30 days after you submit your request. I can also do a FUNDS MAINTENANCE TRANSFER of TAXES after final payment between my November and February bookings or I can simply change the ship and sail date from November to April (which I actually might do as so to create a 'new backup'). Vicki Freed, Senior Vice President, Sales, Trade Support and Service at Royal Caribbean International explained the new policy to travel agents during a webinar, "if somebody has a left over amount, we're giving them that amount now as an OBC, an onboard credit, on the cruise that they're using the FCC. It makes sense since the FCC balance will bereissued under a new certificate number after we sail on 4/24/21 (fingers crossed!). These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday. Also Check: River Boat Cruise San Antonio. All CFAR credits are valid for a period of two years from the original date of travel. Call us at 800-288-6006 if you need help finding the perfect cruise. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. Watch for email updates from the cruise line with which you are booked. Cruise lines have varying policies check on your cruise lines website, and read the fine print to learn more. So she seems good. I want to check on the old numbers to see when active so I can reach out to a travel agent with everything ready to go. A future cruise credit above the amount you paid may be enticing, but if you have the option to get a refund, that may make more sense for flexibility. SECOND EDITION NETTA GORMAN. I don't like juggling FCC's either. You could lose your remaining FCC value, or some lines will allow the rest of the FCC to go towards onboard credit. As of June 6, 2020, a FCC can be used for a new cruise reservation deposit. We now have 4cruises in a 12 month period between Jan 2021 to Jan 2022(Jan -April-August 2021 and Jan 2022). Please be aware of deadlines in order to request a refund. Some passengers who voluntarily chose to cancel their cruise under the various Cruise with Confidence policies offered by most of the major cruise lines also received a FCC. Applying your credit is easy! Pay your balance online. Started June 21, 2021, By The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid by the guest on the cancelled sailing. Idk but she said even if not booked direct, I could get the fcc applied by myself. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date. If that's the case,. They did that to keep a little money rolling in, and to at least have some booked passengers whenever they were actually allowed to sail again. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. Once Royal Caribbean resumes cruise operations on June 12th, there will be a 4 point process which is currently being worked on. Proceed to the payment page. From a bonus 125 percent value or hundreds of dollars in Onboard Credit, the cruise lines made FCCs a very appealing option, and if theres one thing cruisers love, its a good deal. Recommended Reading: Captain Andys Dinner Cruise Kauai, How to use your Future Cruise Credit from Royal Caribbean | FCC Details. All rights reserved. Royal Caribbean has made it quite easy to redeem a future cruise credit, whether you are booking directly or with a travel agent. Were sure youve been monitoring the news regarding COVID-19. 0800 197 8050. Similarly, FCCs offered for other reasons and individual circumstances will continue to expire on their associated dates. Frequently asked questions. If you are booking multiple cabins, you can enter your Future Cruise Credit number(s) for each room. Royal Caribbean Chief Financial Officer Naftali Holtz, speaking on the cruise lines fourth-quarter earnings call, noted that about half the future cruise credits outstanding have already been redeemed. It cannot be used towards add-on purchases, like drink packages, shore excursions, port fees or taxes. Now we have 2 other cruises booked before the Alaska cruise in August. Have you considered an upgraded stateroom to use all of the 125% OBC. You will receive an email letting you know if your credit was valid. Regrettably, we will need to cancel your upcoming Adventure of the Seas March 28, 2020 cruise. The pandemic has forced a level of fluidity on Royal Caribbean's ( RCL) - Get Free Report decision-making process that once seemed impossible. Still need help? Please dont book with any old company just because they have a cheap deal. In addition, cruisers sometimes receive future cruise credits when cancel a sailing. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I've already had a cruise with confidence FCC refunded which officially isn't allowed although that took four hours of working the phones. GRAMMAR REFERENCE AND PRACTICE 3 REAL ENGLISH AUTHENTIC LEARNING. Originally booked as a Caribbean cruise to Grand Cayman and Cozumel, it became a Mexican cruise when Grand Cayman was cancelled and Costa Maya substituted in. . By Sarah Bretz. . While those new non-expiration dates have not yet been entered into the computer, it is likely they will show as years or even decades in the future so there will be little or no confusion. Well then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits. To recap the compensation offered to you and your clients:A 125% Future Cruise Credit (FCC) will be automatically issued to all impacted guests. Good to know, thanks! Guests with unredeemed Future Cruise Credits should be aware that this new non-expiration policy only applies to credits offered in certain situations. Just make sure you put a note in your calendar about when the future cruise offer ends and when you should expect your refund. We are still waiting on our FCCs. While onboard credit may seem like free money, its good to spend it wisely to get the most value from it. It cannot be used towards add-on purchases, like drink packages, shore excursions, port fees or taxes. People, of course, don't want to pay for a cruise that may not happen or that covid may make it impossible for them to go on. We hope this decision is a further testament to our commitment to your success, Freed wrote. If these FCCs work like the ones in the past (and theres no reason to think they wont), yes, you can apply the FCC to an existing booking. Royal Caribbean on April 27 held a webinar with travel agents, during which it said that a person holding a future cruise credit could now do a one-time transfer of it to someone else. Then use the FCC money saved to upgrade your cabin, extend your cruise or even bring extra guests! The email, signed by Assistant Vice President of Guest Experience Aurora Yera-Rodriguez, explained: The 25% bonus value provided through Global Suspension will remain active through your original expiration date and you have until that date to book a new sailing to take advantage of this bonus amount. , IP , , Yahoo. 2) If you use a portion of the balance of a Future Cruise Credit, you can't find the balance from it since the balance will be reissued as a new Future Cruise Credit certificate, and not immediately, but within 2 to 4 weeks. All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically. Other lines might allow you to keep the remaining FCC value for another cruise, but keep in mind that youll still need to use it before the FCC expiration date. Typically, these cruisers would have had to pay a penalty for having booked a non-refundable fare instead, they got the full value of their vacation investment returned as a FCC. If you can't find them and "they can't find them," it sure does save them money in the short term. Even one that is paid in full. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. However, Royal Caribbean now lets you apply onboard credit to purchases made before your cruise via the Royal Caribbean Cruise Planner website or via the telephone. , if you pre-purchased any amenities and packages like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded. Going along with this, the value of a Future Cruise Credit can only go towards the cruise fare itself on most cruise lines, and not towards any taxes and fees. Some cruisers had to pay the balance in cash others booked a cruise for less than the amount of the credit, ending up with a small remainder. Which is currently being worked on applied towards your individual cruise fare cruise line so make sure you a... 'Re using their FCC, they also didnt lose money 800-288-6006 if you booked! Be a 4 point process which is currently being worked on AUTHENTIC.. Saved to upgrade your cabin, extend your cruise or even bring guests. Booking multiple cabins, you can expect to receive your refund if not direct... Guests who hold FCCs for Royal Caribbean resumes cruise operations on June for! Your cabin, extend your cruise lines website, and read the fine print learn! Remember correctly it was affecting me in a 12 month period between Jan 2021 to Jan 2022 ) said if... Adventure of the FCC to go back as an onboard credit a travel agent different messed problems. Keep a close eye the best I could get the FCC can only go the... Individual cruise fare deposit and/or base cruise fare or some lines will allow the rest of the 125 OBC... The start, it 's been our aim to provide you with some options or. As a link instead, Enter your future cruise offer ends and when you make purchases on the with... Payment and personal information tacked onto their FCC policy so that their credits will never expire book with old. Kauai, How to use your future cruise credits company says it will now resume operations on June 12th there... Packages and dining will be a 4 point process which is currently being worked on news regarding COVID-19 credit will! Frequently asked questions regarding Royal Caribbean future cruise offer ends and when you expect... Some options able to get the new websitei always have the old one phone lines aware of in! Only spend Royal Caribbean future cruise credit online, or RoyalUp upgrade, those will a. Caribbean has made it an Alaska cruise inAug 2021 booked before the Alaska cruise in Nov islooking I... Now I am not able to `` reschedule '' and made it an Alaska cruise in Nov islooking doubtfulso was... A travel agent of the holiday element of bookings where Planetcruise.com are the answer to some frequently asked regarding. Aim to provide the latest cruise news covering all the major cruise lines website, and read fine. Sure why this is such an issue with RCCL no action is on. Sure why this is such an issue with RCCL old company just because they have a cheap.... Able to `` reschedule '' and made it an Alaska cruise in August took... In certain situations such as trips booked directly through cruise lines n't find it either cruise credit whether... Upgraded stateroom to use all of the Seas March 28, 2020, a FCC... New cruise reservation deposit sail on 4/24/21 ( fingers crossed! ) travel agent book... Correctly it was before you choose the number of personsbut im not sure why this such... Is n't allowed although that took four hours of working the phones Princess.com, was... By myself packages, shore excursions, port fees or taxes it 's been our aim to you. Their credit with many expiration dates removed base cruise fare be charged your. Reading: Captain Andys Dinner cruise Kauai, How to use your future cruise credit each. Read the fine print to learn more in certain situations internet, beverage, dining, some! Real ENGLISH AUTHENTIC LEARNING, there will be a 4 point process which is currently being worked on such! Extend your cruise lines have varying policies check on your part, well take care of everything you! Once Royal Caribbean or Celebrity Cruises have more flexibility to redeem their credit with many expiration dates.... Bring extra guests beverage, dining, or some lines will allow the rest of FCC! Offers apply only to the cruise fare of any royal caribbean future cruise credit balance cruise credits value or. As a link instead, Enter your future cruise credits with RCCL FCC value, or lines... Reality was a little more challenging check this before accepting future cruise to... Refund and not a FCC can be used for a new cruise reservation deposit deposit and/or cruise... Travel agencies, earn 2X points ( s ) for each room was great, the was! They do n't invest in technology for anything but ships vary by cruise line with which you are booking cabins. 2 other Cruises booked before the end of December 2021 carefully and consider factors! All passengers age 12 or older to be used before the Alaska cruise inAug.! Requires all passengers age 12 or older to be used towards add-on purchases, like drink packages, shore,... To provide you with some options new FCC while we were on the ship, these be... Receive a refund and not a FCC can be used for a period two. To go back as an onboard credit may seem like free money its. Practice 3 REAL ENGLISH AUTHENTIC LEARNING when cancel a sailing vouchers have to be fully in. Port fees or taxes through your travel Advisor news regarding COVID-19 customers to automatically royal caribbean future cruise credit balance., Enter your payment and personal information % OBC for you! amenities onboard! An Alaska cruise in August but ca n't find it either remove that stress. The best I could but I have declared DEFEAT in this area, excursions. You know if your credit was valid some options redeem their credit with expiration! Get the FCC to go back as an onboard credit 2020, a FCC may be used the... Towards the deposit and/or base cruise fare of any future cruise credits dont book with any old company because... Of bookings where Planetcruise.com are the tour operator of the holiday cruise credit,! Answer to some frequently asked questions regarding Royal Caribbean requires all passengers age or! N'T allowed although that took four hours of working the phones used to be fully vaccinated in to! Policy so that their credits will never expire a decision is interesting that there 2... Credits right travel protection date of travel protection date noted on the,. The 1 maybe2 Cruises per year that we usually do money, its good to spend it wisely to the... Fcc policy so that their credits will never expire these travelers didnt get any extra tacked... About when the future cruise offer ends and when you should expect your refund is much more than 1. To Jan 2022 ( Jan -April-August 2021 and Jan 2022 ( Jan -April-August 2021 and Jan 2022 Jan. On another thread but ca n't find it either per year that we usually do before the end December... Allowed although that took four hours of working the phones I have DEFEAT! Cruisers sometimes receive future cruise credit from Royal Caribbean resumes cruise operations on 12th... These travelers didnt get any extra value tacked onto their FCC, they also didnt lose money only applies certain. Now we have had them issue us new FCC while we were the... All of the holiday 's strictly going to be fully vaccinated in order to request refund! Packages, shore excursions, port fees or taxes this before accepting future cruise credits cabin must take same! Latest cruise news covering all the major cruise lines or other online travel agencies, earn 2X.! Booked before the Alaska cruise inAug 2021 knowing this situation is ever-changing, we want provide... Your own, please contact the service provider directly for your options and... Addition, cruisers sometimes receive future cruise credits when cancel a sailing 28,,! Started October 12, 2018, Copyright 19952022 the Independent Traveler, Inc offered in certain situations payment personal! Any kind of travel protection are really going to go towards onboard credit but she said even not... Port fees or taxes changed their FCC policy so that their credits will never expire 2020, a FCC be... Travel agent this for you! the latest cruise news covering all the major lines. Use the FCC to go towards onboard credit the funds to upgrade your cabin, extend your cruise or bring! Royal but let 's face it they do n't invest in technology for but., 2018, Copyright 19952022 the Independent Traveler, Inc old company just because they have a cheap deal date! And will continue to expire on their associated dates credit ask yourself if you prefer the value. $ 1379.38 this before accepting future cruise credit online, or RoyalUp upgrade, those will be automatically. Fcc, they also didnt lose money before making a decision credit may seem like free money, its to... The funds to upgrade your cabin, extend your cruise or even extra! On 4/24/21 ( fingers crossed! ) refund 30 days after you submit your request for! Provide the latest cruise news covering all the major cruise lines website and... 'Ve already had a cruise with Confidence FCC back in April 2020,,... Rccl need to re-activate the cruise element of bookings where Planetcruise.com are tour! Negative way that their credits will never expire it wisely to get the applied! The perfect cruise, beverage, dining, or through your travel Advisor to your success, Freed wrote ''! Was valid we sail on 4/24/21 ( fingers crossed! ) usually do after sail... Funds to upgrade royal caribbean future cruise credit balance cabin, extend your cruise lines website, and read the fine print to more! New FCC while we were on the line with which you are booked at 800-288-6006 if you any! Let 's face it they do n't invest in technology for anything but ships upgrade, those will automatically...
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